Laurel 3 (17304), United States of America, Laurel, Maryland At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good. L2 Field Services, Asset Management TheLevel II Field ServiceEngineerprovides remote and onsite support of all information technology equipment in back office locations for our internal \"Power Up\" Service desks. Responsibilities + Install, troubleshoot, and maintain computer systems, printers, and other peripheral equipment throughout the entire organization. + End to End Asset Management + Provide first level support of all network (Access Points, Routers, and Switches), servers, and VoIP telecommunication equipment within Retail locations. + Provide all support of network Category 6, fiber optics, and telephone infrastructure cabling in retail locations. + Troubleshoot telco circuit and pots lines demarcation points, providing loop back and line testing where needed. + Deploy and maintain out of band management devices in back office locations, so that network equipment can be managed remotely. + Maintain stand-alone UPS battery back-up equipment and the connections to the devices. + Setup and maintain the server 2008 print queues at back office locations. + Provide daily support of the Microsoft Windows 7 and Apple OS X operations systems. + Assist with the daily support of the appliance of Active Directory, Group Policy Objects, and Microsoft Configuration Manager to the PC level. + Provide on premise support for projects and other support teams where needed. + Support the automation of solutions for common problems and help find innovative ways to resolve issues. + Utilize ServiceNow, Gsuite, SCCM, JAMF etc. + Candidate must have strong communication and customer service skills + Candidate must have previous leadership experience as this role will be a lead + Candidates will travel to additional back office locations for staffcoverage/augmentation + Candidate must be adaptable to a fast-paced, evolving environment. Basic Qualifications: + High School Diploma, GED, equivalent certification or military experience + At least 5 years experience in technical environment + At least 5 years' experience with troubleshooting hardware and software problems + At least 3 year of experience with hardware and software installations Preferred Qualifications: + Bachelor's Degree, or military experience + CompTIA Certification AND A+ Certification AND Network + Certification + 3+years' experience with Microsoft and 3+ years' experience with Mac + 3+ years' experience with LAN equipment and 3+ years' experience with WAN equipment + 3+ years' experience with remote PC support of users + 3+ years' experience with diagnostic/imaging tools + 1+ years' experience with mobile devices At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.